Service

A supportive approach to better service our Customers

The goal of Olsa Service department is to ensure a smooth and safe operation of its equipment and production systems, always and in every condition. This will improve manufacturing efficiency and increasing capacity in the Biopharmaceutical, Cosmetic and Fine Chemical industries

Olsa After Sales Service is not simply limited to the management of any possible technical request made by our Customers, but with a supportive approach and, thanks to a proper structure with specialized personnel, is able to provide a complete range of services

 

After Sales

From Training To Remote Service:
The Additional Services By Olsa

 

Training

Trained operators have a key role for a constant and smooth operation. Olsa is ready to provide dedicated training sessions in addition to the standard one during start up activities, both on the Customer’s side or in Olsa’s premises. Training sessions can be organized even for Customers’ supervisors as well as validation technicians

Revamping

In most cases, the obsolescence of an equipment is related to instrumental and electronic parts and components, like control systems. Olsa Service Department is able to provide the full overhauling of existing systems, including a relevant change control

Remote Service

By providing Process production equipment or complete systems with proper features, it is possible to implement a remote monitoring system, so that our Service Department can overview the status of the production system “in real time” so to easily identify the solution of possible situations

Technical Assistance

Technical assistance can range from a simple telephonic support to a direct and fast intervention on site. In order to grant the most efficient reactivity, Olsa has established a number of regional and local after sales services, to better fit any customers’ needs

Our activities also include the fine tuning of the plant, so to reach the highest performances

 

Preventive Maintenance

Preventive maintenance is the best way to grant the continuous operation of our Process equipment. Olsa developed a complete program of preventive maintenance activities for its systems, which can be customized according to specific situations. During a Preventive Maintenance visit, a check-list is executed and, where needed, components replacements are performed. Finally, a reliability analysis of the system is performed

Validation

Olsa, thanks to its sister company DOC, can offer a wide range of services related to validation through its organization, specialized in functional areas

cGMP COMPLIANCE & VALIDATION AREA

Olsa cGMP Compliance & Validation area organizes and develops validation activities with the “Validation Life-Cycle Approach”, which sees Validation as a traceable and documented evidence for all the activities developed during Life-cycle systems, from the user requirements definition up to the validation maintenance during the routine operation of the system

Olsa, together with DOC, can organize and implement the following activities

  • Training program of personnel on validation and GMPs related topics
  • Validation master plan preparation
  • User requirements specification preparation (URS)
  • Functional & design specification preparation (FDS)
  • Design qualification (EDR: Enhanced Design Review)
  • Validation protocols preparation, “Site” tests execution & validation reports preparation for
      • Installation Qualification (IQ)
      • Operational Qualification (OQ)
      • Performance Qualification (PQ)
      • Process Validation (PV)
  • Planning & Execution of instruments calibration at final user site

Computerized control system validation as per GAMP and 21cfr part.11 requirements

 

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